Online Business Procedures By The Numbers
The key to a profitable business is in it’s procedures. A set of well documented procedures will ensure consistency in the business, while undocumented procedures will most likely result in failure - leading to disappointed customers, disgruntled employees and a higher cost of doing business. We all want lower costs, so we’ll go over the steps needed to produce procedures in your own online business.
First you need to learn how to do the task you want automated yourself. You’ll probably need to perform it a few times over a few days to work out any kinks or quirks that are in the system. Figure out the different flows that may be available and generally become proficient with the procedure.
Next, you are going to write down all the steps to the procedure. I suggest that you use a numbered list and that you keep the steps in their correct order. Only use command words: shall, is required to, should, will and must. Avoid weak words that give options: optionally, can, and may. Ensure that you can follow the steps that you have written down.
Third, add a visual presentation of the procedure. If the procedure takes place on a computer use Camtasia Studio or CamStudio to record you going through the steps. Make sure you inform the person who will be listening of what you are doing at each step for clarity. If the procedure is not performed on a computer, then add pictures or illustrations to the written instructions.
The last step is to continuously improve the documentation and the procedure itself. Make sure you are getting feedback from those who are actually using the procedure in their day to day work. Once you have that feedback, incorporate those ideas into your system. The more times the documentation and procedure go through a review process the better they will be.
“The PayPal Kunaki Integration Software will allow you to set your entire sales, production and fulfillment process on full autopilot.” -Ernie Sandan. Here is the URL: PayPalKunaki.com
- Ernie Sandan
